Support

Contact us

Email [email protected]. We reply within two business days, and usually the same day.

It helps us if you include your role (courier, restaurant, dispatcher), the phone number your account uses, and — for a problem with a specific delivery — the order number.

Reporting a bug: tell us what you did, what you expected and what happened instead, plus your device and the app version shown at the bottom of Settings.

Deleting your account and data

You can ask us to delete your Arligo account and the personal data attached to it at any time, and you do not need the app installed to do it.

In the app — the quickest way

• Open Account and choose Delete my account.
• We send a one-time code to your registered phone number and you enter it, so that nobody else can have your account deleted.
• The request goes to our moderation team. If nobody has reviewed it within 7 days it is approved automatically, so a request cannot be left open by us forgetting about it.
• You can withdraw the request from the same screen at any point before it is carried out.

By email, if you cannot get into the app

• Email [email protected] with the subject Account deletion request, from the phone number registered to the account or telling us what it is.
• We verify that the request is really from you — normally by sending a one-time code to the registered phone number — so that nobody else can have your account deleted.
• We complete the deletion within 30 days and confirm when it is done.

If you received a delivery but never had an account

Email [email protected] and tell us the phone number the order was placed under. We will ask you to confirm a detail of that order that only you would know before we act.

What is deleted

Where we have to keep a record, we keep only what the obligation requires. Ask us and we will anonymise the remainder wherever the law allows it. Full detail is in the Privacy Policy.

Other data protection requests

To ask what data we hold about you, get a copy of it, correct it, restrict how it is used, or object to its use, email [email protected]. We answer within one month, as the GDPR requires.

You may also complain to the Austrian data protection authority: Österreichische Datenschutzbehörde, Barichgasse 40-42, 1030 Wien — https://www.dsb.gv.at.

Couriers — common questions

I am not receiving delivery offers

Check that you are online — offers only reach couriers who are online. If you are online and still getting nothing, confirm that your account has been approved (Settings shows your status) and that notifications are allowed for Arligo in your phone's settings.

The QR code on the receipt will not scan

Make sure the camera permission is granted and the receipt is well lit and flat. If the restaurant's receipt has no QR code printed on it, ask them to reprint it. You can also enter the delivery PIN by hand.

"PIN required" when I confirm a pickup

Pickups are verified against the PIN printed on the restaurant's receipt. Scan the QR code or type the four digits. If you have the app open from before an update, close and reopen it first.

"Too far from pickup"

A pickup can only be confirmed near the restaurant. Check that location permission is granted and that your phone has a GPS fix — indoors it can take a moment.

Why does the app ask for location in the background?

So the map keeps following you while you ride and so deliveries can be offered to whoever is closest. Location is only reported while you are online; going offline stops it. See the Privacy Policy for exactly what is collected.

Battery use

Location reporting uses battery. Going offline when you finish a shift stops it. Exempting Arligo from your phone's battery optimisation keeps offers arriving reliably.

Installing the Android app from our website

If you installed an earlier version from our site before we renamed the app, your phone treats the new version as a different app — it will not update by itself. Uninstall the old one and install the current download.

Restaurants — common questions

The receipt prints without a QR code

Reprint the receipt. The QR code is generated on your device, so it does not need an internet connection. If it still does not appear, contact us with the order number.

No courier is being assigned

Orders are offered to couriers who are online nearby, and re-offered if nobody accepts. If an order has been waiting unusually long, contact us with the order number and we will look at it.

Can I change an order after sending it?

Contact us with the order number. Once a courier has collected it, it cannot be changed.

Account and sign-in

The code never arrives

Check the number you typed, including the country code, and your signal. Wait for the countdown to finish before requesting another. If nothing arrives after two attempts, email us.

I changed my phone number

Your number is your account, so it has to be changed from inside the app, in Account settings, where a code is sent to the new number to confirm it.

My account is waiting for approval

Courier and restaurant accounts are reviewed by a person before they can operate. If your documents are all uploaded and you have been waiting more than two business days, email us.

Imprint (Impressum)

Information pursuant to § 5 E-Commerce-Gesetz and § 25 Mediengesetz:

Legal documents

• Privacy Policy
• Terms of Service