Terms of Service

1. Who you are contracting with

Arligo is operated by Arli's Trans GmbH, Salzburger Straße 68, 4600 Wels, Austria, registered under FN 654729m at Landesgericht Wels. Contact: [email protected].

"We" and "Arligo" mean that company. "You" means the person or business using the platform. By creating an account or using the app you accept these terms.

2. What Arligo does

Arligo connects restaurants that need an order delivered with couriers who deliver it, and gives both sides the tools to run that handover: order dispatch, pickup verification, navigation, proof of delivery and status tracking.

We are a coordination platform. We do not cook, sell or own the food. The contract of sale for the food is between the customer and the restaurant. What we provide is the delivery coordination.

3. Accounts and eligibility

• An account is tied to your phone number and is personal to you. Do not let anyone else use it. Deliveries recorded against your account are treated as yours.
• Courier and restaurant accounts must be approved by us before they can operate. We may decline an approval, and we will tell you why.
• You must be legally entitled to do the work you sign up for — old enough to work, and holding whatever licences, insurance and permits apply to you. You are responsible for keeping those valid, and for telling us when they change.
• The information and documents you give us during onboarding must be true and current.
• You are responsible for keeping access to your phone number secure, since that is how sign-in works.

4. Licence to use the app

We grant you a personal, non-transferable, non-exclusive, revocable licence to install and use the Arligo app on devices you own or control, for the purpose of using the service. We keep all other rights.

You may not:

• copy, modify, reverse-engineer, decompile or create derivative works of the app, except where that restriction is prohibited by law;
• rent, lease, sell, sublicense or otherwise transfer the app or your account;
• use automated means to access the service, or interfere with its normal operation;
• attempt to gain access to data or accounts that are not yours;
• falsify a delivery, a location or a proof of delivery.

Apple App Store

Where you obtained the app from the Apple App Store, you acknowledge that this agreement is between you and us, not with Apple; that Apple has no obligation to provide maintenance or support for the app; that in the event the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, and that Apple has no other warranty obligation whatsoever; that we, not Apple, are responsible for addressing any claim relating to the app; and that Apple and its subsidiaries are third party beneficiaries of this agreement and may enforce it against you.

You represent that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not on any U.S. Government list of prohibited or restricted parties.

5. How you must use the service

• Couriers: follow all road traffic law. Do not operate the app in a way that distracts you while driving. Handle orders with care and hand them to the right person. Confirm a pickup only when you have actually collected the order, and confirm a delivery only when you have actually delivered it.
• Restaurants: enter accurate order and address details, and mark an order ready only when it is ready. A courier's time is the cost of an inaccurate status.
• Everyone: treat customer data as confidential. Use a customer's phone number or address only to complete the delivery in front of you, never afterwards and never for anything else. Do not photograph anything beyond what proof of delivery requires.

6. Fees and payment

What you are paid as a courier, or what you pay us as a restaurant, is set out in the separate agreement you signed with us when your account was approved. That agreement governs rates, payment intervals and any deductions. Where it conflicts with these terms on money, that agreement prevails.

You are responsible for your own taxes and, where you work as an independent contractor, your own social insurance obligations.

7. Availability

We work to keep Arligo running but we do not guarantee that it will be uninterrupted or error-free. We may suspend the service for maintenance, and we may change or discontinue features. Where a change materially affects how you work, we will give you reasonable notice.

8. Suspension and termination

You may stop using Arligo at any time and may delete your account — see our support page.

We may suspend or close an account where:

• these terms or your signed agreement are breached;
• required documents have expired or turn out to be invalid;
• there is evidence of falsified deliveries or misuse of customer data;
• we are required to by law.

Except where the law or a serious breach requires immediate action, we will tell you why and give you an opportunity to respond. Closing your account does not remove records we must keep — see the Privacy Policy.

9. Liability

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, and under the Austrian Product Liability Act. For slight negligence we are liable only where an essential contractual obligation is breached, and then only for the damage typically foreseeable in such a contract.

We are not responsible for the quality, safety or legality of the food itself, nor for how a restaurant obtained a customer's details.

Nothing in these terms limits rights you have as a consumer under mandatory Austrian or EU law.

10. Governing law and disputes

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods.

For businesses, the competent court at our registered seat has jurisdiction. If you are a consumer, you may bring proceedings at the court for your place of residence, and the mandatory consumer protections of the country you live in continue to apply.

Consumers in the EU may also use the European Commission's online dispute resolution platform. We are not obliged, and are not willing, to take part in dispute resolution proceedings before a consumer arbitration board.

11. Changes to these terms

We may update these terms. We will change the effective date at the top and, where a change materially affects you, notify you in the app before it takes effect. Continuing to use Arligo after that means you accept the updated terms; if you do not, you may close your account.

12. Contact

Arli's Trans GmbH
Salzburger Straße 68, 4600 Wels, Austria
[email protected]